woman is shopping

Experts Reveal the Biggest Mistakes When Selling Items Second-Hand

Business 14 August 2023 By

The experts at DeliveryApp explain the biggest mistakes people make when selling online and the most common purchases.

With over 40% of UK consumers saying they bought a second-hand item last year and a +3,800% increase in searches for “the pros and cons of selling on vinted, ” consumers are looking to cut costs and reduce their environmental impact by shopping and selling second-hand.

So, for those looking to have a clear-out and potentially make some extra cash, the experts at DeliveryApp reveal which items are the most in demand in the UK and the key mistakes people make when selling online.

Top 10 most common second-hand purchases in the UK

  • Clothing
  • Books, movies, music, and games
  • Bags and Accessories
  • Shoes
  • Consumer electronics (tv, smartphones etc.)
  • Furniture and household goods
  • Bags and luggage
  • Toys and baby products
  • Household appliances
  • DIY and garden products

If you are considering selling any old or unused items or have things listed but nobody is buying, Dwain McDonald, CEO at DeliveryApp, highlights some key mistakes people make when trying to sell online.

Not having accurate and detailed descriptions

Provide accurate and detailed descriptions of the items you are selling. Include information about the condition, specifications, dimensions, and notable features or flaws. Being transparent helps manage buyer expectations and reduces the likelihood of disputes.

Low-quality photos

Bad photos will put potential buyers off. Take clear, well-lit photos of your items from multiple angles to showcase their condition and features. High-quality visuals attract potential buyers and help them make informed decisions.

Bad pricing

Research the market value of similar items and set a competitive price. Consider factors such as condition, age, brand, and demand when pricing. Being reasonable and competitive increases the chances of attracting potential buyers.

Taking too long to reply

Not responding promptly to inquiries from potential buyers will give them a bad impression and gives off a bad impression. Answer questions, provide additional information, and address concerns on time to build trust and ensure a positive experience for the buyer.

Risky transactions

Use secure payment methods and delivery options where possible and follow the online platform’s recommended procedures to minimise risks.

Not using a reliable delivery company

Opting for a reputable courier service ensures that your goods are handled carefully and delivered promptly, enhancing customer satisfaction and building your reputation as a trustworthy seller.

Dwain adds: “There’s no point selling online if the goods never reach their intended destination. Choosing a responsible courier can remove the stress of dealing with disputes and lost items.

“It’s best to choose a service to ensure all items are covered from theft, loss or damage while being transported.”